Refund and Cancellation Policy

This policy explains how billing, cancellation, and refunds work for paid ShipClear plans. It is part of our Terms of Service.

Billing

• Paid plans are billed monthly in advance and renew automatically until you cancel.
• Your plan price is shown before you pay and on every receipt. Plans and prices are on our pricing page.
• The free plan is never charged.

How to cancel

• In your ShipClear portal, open Billing and choose Manage billing, then Cancel plan.
• Or email support@shipclear.io from the address on your account.

We confirm every cancellation by email. Live rates keep working until the end of your paid period. After that, ShipClear no longer returns rates at your checkout, so set up another shipping method in WooCommerce before then if you want to keep taking orders.

Refunds

• Monthly fees are not refunded for a partial month.
• Charges made in error, such as a duplicate charge or a charge after you canceled, are refunded in full.

Approved refunds go back to the original payment method, usually within 5 to 10 business days depending on your bank.

Disputes

If you think you were charged incorrectly, email support@shipclear.io with the invoice date and amount. We reply within 2 business days, and most billing questions are resolved faster than a card dispute.